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    Too Faced

2021 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
2.3 / 5
Reviews.io
5 / 5
Corporate Values

Overview

Too Faced has a consumer rating of 4.06 stars from 113 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Too Faced most frequently mention high quality.Too Faced ranks 12th among Cruelty-Free sites.

  • Service
    16
  • Value
    17
  • Shipping
    15
  • Returns
    13
  • Quality
    18
  • Full refund
  • Free shipping
  • Yes
  • Price
  • $ $ $
Positive reviews (last 12 months): 57.1%
Positive
8
Neutral
1
Negative
5
View ratings trends
5
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What reviewers want you to know

Positive highlights

Critical highlights

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How would you rate Too Faced?
Top Positive Review

“Pigmented, deliciously scented, high quality products”

Grace C.
10/26/21

I have personally purchased and used the Too Faced Peach Eyeshadow palette and it was one of the best decisions I have ever made. The palette itself smells divine and works beautifully as well. All of the shades are easy to blend and apply. They can create a wide variety of looks, from smoky evening looks to simple daytime looks, so the palette is therefore worth every penny in my books. Would highly recommend this palette.

See positive reviews
Top Critical Review

“They sent me an empty box, twice.”

Curtis J.
12/16/21

I ordered from their website in late November, and received an empty box after two weeks. I spent 5 days trying to reach customer support before I finally got through to them. I was very upset at this point but the next day they shipped a replacement package, so I was relieved by that. Unfortunately for me, the package arrived and I immediately noticed that it was once again far to light weight to actually contain my order. I even took a video of me opening it and sure enough, another empty package. I immediately reached out to customer support for the second time, and the response was completely unintelligible. Something like: "We're sorry you received your refund." As of writing I have not received a refund or the item I payed for.

See critical reviews

Reviews (113)

Rating

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Reviews that mention popular keywords

way foundation (3)
kirsteng50
2 reviews
5 helpful votes
July 19th, 2021

My favourite palettes are of this brand and want to stress the attention specifically on one named Eyeshadow Too Faced Chocolate Gold - which has amazing pigmentation, luxurious scent, an expensive palette of shades! This palette is a must-have for every eyeshadow lover!) Make-up turns to be fantastic with only one palette. Want to try more, heard it was released once more.

sarahc1322
3 reviews
1 helpful vote
July 22nd, 2021

I'm a gigantic fan of this brand and their online store. I absolutely love that the site has a live chat feature and that every time I've needed a question answered or assistance with a product that I was purchasing the customer support team is just the niecest and most helpful people you can encounter and will empress the socks off of you... lol... I know Too Faced is a bit on the pricey side of things HOWEVER their products are extremely high quality and have beautiful and impressive results your likely to fall head over heels IN LOVE and never go back to your drugstore bargain brands again. Too Faced also holds the record for the number one mascara for miles to come, with a sassy name you'll never forget..."better than sex" mascara and it's hands down my absolute favorite. If you're a new customer making your first purchase you'll enjoy the discount wheel offering you a first time buyer discount on your purchase. All in all... Too Faced has quality products and QUALITY customer service you can take to the bank.

Tip for consumers:
Don't let the high prices drive you away...you won't find a higher performance cosmetic anywhere else.

Products used:
Too Faced "Born this Way" foundation in shade pearl, "Born this Way" ethereal setting power in shade translucent, and "Better than Sex" mascara (full size).

curtisj111
1 review
1 helpful vote
December 16th, 2021

I ordered from their website in late November, and received an empty box after two weeks. I spent 5 days trying to reach customer support before I finally got through to them. I was very upset at this point but the next day they shipped a replacement package, so I was relieved by that. Unfortunately for me, the package arrived and I immediately noticed that it was once again far to light weight to actually contain my order. I even took a video of me opening it and sure enough, another empty package. I immediately reached out to customer support for the second time, and the response was completely unintelligible. Something like: "We're sorry you received your refund." As of writing I have not received a refund or the item I payed for.

Service
Value
Shipping
Returns
Quality
gracec382
18 reviews
3 helpful votes
October 26th, 2021

I have personally purchased and used the Too Faced Peach Eyeshadow palette and it was one of the best decisions I have ever made. The palette itself smells divine and works beautifully as well. All of the shades are easy to blend and apply. They can create a wide variety of looks, from smoky evening looks to simple daytime looks, so the palette is therefore worth every penny in my books. Would highly recommend this palette.

Service
Value
Quality
dariusr11
1 review
2 helpful votes
April 23rd, 2020

Makeup Eraser

Darius Reviews is all about the latest information & reviews related to technology, Amazon products, best traveling places, latest trending fashion, celebrities, health, sports, and many more.

nats48
1 review
0 helpful votes
December 30th, 2020
Verified purchase

I placed my very first order during the Black Friday sale from too faced website and paid fee for international shipping. About 3 weeks later all I received is a empty box with a concealor sample in it. I contacted toofaced customer services and every time they provided me different answers. First they claimed that I will receive rest of my item within 2days, then there is nothing. After that they told me they will reship it again,,, many days has passed still nothing. At the end after many calls and emails ( almost a month later) they decided to issue me a refund... they do not care about how much time they had wasted, no consideration towards their customers.
Do not order it from the website! Unless you want to waste your time and deal with their unprofessional services. The fact that they shipped a empty box tells all.

Tip for consumers:
Do not order it from the web!

Products used:
Cosmetic

Service
Value
Shipping
Returns
Quality
cynthiai447
1 review
0 helpful votes
November 5th, 2021

Tried ordering the mascara twice amd twice it got cancelled! So mad and the company doesn't want to keep their customers happy at all! They just want ur money. So disappointed and frustrated with the way things were handled. I was told that I would have one shipped to me at no cost suing how I paid for shipping twice!

abigailm135
10 reviews
15 helpful votes
March 8th, 2021

I love their foundation, mascara, concealer, lipstick and setting powder.
Some of their prouducts are hit or miss, the dewy finish foundation is oily and makes me break out (I think it's discontinued now) but their peach perfect foundation is my go-to. Their melted matte lipstick has beautiful colors but easily smears. Overall, I love their prouducts and have had mostly great experiences. I've seen people on here slamming the company over the CEO's personal stances. For context, the CEO fired their sister from the company for her anti-trans statements. I'm all for holding people accountable for their words so they can take more of my money. Prouducts are rather pricey, but they are quality and the company seems to really care about finding what works and maintaining their standard.

Tip for consumers:
Pricey but nicey, some of their prouducts are experimental, but most are tried and true. Better than sex mascara, and perfect peach foundation and concealer are cult classics.

Products used:
Peach concealer, perfect peach foundation, lipstick injection lip plumper, born this way setting powder, better than sex mascara, lip insurance lip primer, melted matte liquid lipstick, hangover rx face wash

emilya228
1 review
1 helpful vote
August 26th, 2020

I feel so bad reading all of these negative reviews from people who didn't receive their beauty products or just had a plain negative experience. For me, everything arrived perfectly with extremely fast shipping! I will surely be ordering again and I hope things start to straighten up for other people so everyone can have a good experience, not just a few!
Thank you!

rebeccal783
1 review
0 helpful votes
May 10th, 2021

Hold my money for over a month. Worst customer service. Don't deal with them.
Someone named Jeffery supervisor was telling me that the agent don't know what they are doing! Unbelievable

Products used:
None

Service
Value
Shipping
Returns
Quality
conniey27
4 reviews
1 helpful vote
March 29th, 2021

Their pallets are best ones I've ever tried! Eyeshadows are long-last, colors pigmentated as they should be, and even the smell of their eyeshadows is perfect. Price is not the lowest, but product is with it for 100%. I use a peachy one for more than 1 year, and still it is the best one!

Quality
ashleys653
3 reviews
12 helpful votes
April 29th, 2020

I absolutely love their products! You can never go wrong they're liquid eyeliners are amazing along with their metal liners

charmink
1 review
1 helpful vote
June 29th, 2021

I am a Cancer Patient I Fly to Chicago every three weeks for Chemotherapy I packed my Two Faced Foundation (Chestnut) this Exploded in my suitcase. When I tried to get help from the store in Winston Salem North Carolina where I purchased it I was told it's nothing that they could do, next I called customer service and customer service gave me the run around also with a bunch of question that didn't make any sense after learning this from this company I will never use this product again in life bad customer service. All I wanted was my makeup replaced. The sad part about it this is a good product.
Charmin Krider ‍

Tip for consumers:
Don’t Buy

Products used:
Exploded in suitcase under the plane

Service
Value
Shipping
Returns
Quality
eddyk17
4 reviews
13 helpful votes
February 10th, 2020

I love their products, but they have made it quite difficult for people to buy outside the US. UU. The US site does not accept international cards and if you want to buy in the United Kingdom, you must pay more than $ 30 in delivery, plus taxes in addition to the original price, which is just a big detour. He did not have a similar experience with any other store and if his products were not cruelty free, which is essential for me, the lost abandoned completely for other brands.

becksm2
2 reviews
1 helpful vote
January 27th, 2021

I genuinely enjoy their products but im not a fan of the CEO's attitude and statements. Wish the there was a more reasonable person behind this all.

micahf16
1 review
0 helpful votes
March 13th, 2021
Verified purchase

I ordered a birthday gift from too Faced's website. I thought it was a great deal and was super excited to receive it. I ended up receiving an empty box in the mail. The item i ordered went out of stock after i ordered it so they decided to send me an empty box. I called about this and the woman was extremely unhelpful. They offered me a refund for the item but didn't want to refund me shipping. They also never sent me an email saying the item was out of stock and id be getting a refund for it, or to cancel my order entirely since it was the one item in my order. They just sent me an empty box, tried to avoid refunding me my shipping, and i still haven't gotten a refund at all so if possible ill update this review when i do. I won't be ordering from them again, I recommend their makeup but order from Ulta or Sephora instead of their website. Better costumer service with those companies.

Tip for consumers:
Don't order off the too faced website, order off Ulta or Sephora instead.

Products used:
None because the box came EMPTY

Service
Value
Shipping
Returns
Quality
andrewl1323
5 reviews
0 helpful votes
September 9th, 2021

I really wanted to leave a review about the customer service. I had ordered a kennel from Chewy and the tracking said it was delivered and I never received it. I emailed the company and they apologized and sent out a replacement that same day. I received it shortly after that. About a week later, I found out it was delivered to a neighbor. I contacted Chewy and told them about the mistake. They thanked me for letting them know, and asked if I would donate it to a friend or animal shelter. I am so impressed with the customer service and integrity of this company and will continue to purchase items through them. Thanks Chewy!

jenicem4
16 reviews
8 helpful votes
April 14th, 2021

Too Faced has a great piece of cosmetics. I got Lip Injection Liquid Lipstick, which is amazing and has a demi-matte cream formula that gives you full coverage. It lasts a long time. The customer support is outstanding. I'm probably going to get some more.

caroll449
1 review
0 helpful votes
February 10th, 2020

So, perhaps I should calm down before writing this response about Too Faced... but while I'm thinking of this company, I will get to the points I want to disclose to others. Issues: Born This Way Foundation (Pearl) & free gift samples for $50+ orders. 1st: shipping was fast and free, 2nd: customer service was lip-service until I spoke with a supervisor, 3rd: supervisor, when encouraged to give me some tips to try to make the foundation even somewhat successful on my skin, was kind but nothing helped, 4th my skin has never looked worse than after using Born This Way (yuck. Using product created.the walking dead. Or. Have I suddenly turned 100 in minutes after lightly applying product?... creepy, craggy, dry & flaky, pores the size of craters (I saw so many pores I'd never noticed before), and I had that made up look seen only in an open casket. 5th: Oh, and after spending $70+ online, no simple little free samples came with my order (which could have generated another purchase & more revenue for Too Faced) and 6th: Despite buying through the website, no help with return shipping was extended. Free Returns? Ha! Really? The product is potentially poor quality... please send me a mailer so your offices can make a gesture of customer satisfaction... unless you have a store which will accept returns. Not happy! And, I so wanted to share great results with all my girlfriends, but that Is a far gone conclusion. I would even welcome an offer to assist me with my dry skin results after using Born This Way by suggesting a more appropriate product formulation. That didn't happen either.

jennah72
3 reviews
9 helpful votes
January 24th, 2020

The brand are famous for consistently dreaming up products that send the internet into a full-on melt down, but where to start? There's soooo much good stuff, it's hard to know where to begin.
So test any kind of product you want and you will not regret

shahwark
5 reviews
0 helpful votes
December 10th, 2021

I have been using Too Faced makeup products for over 3 years. I am obsessed with the quality of the product and the scents. My favorite thing about Too Faced is that it feels like they really take into account how their customer wants to feel and that's why I think this brand is so successful.

- Shahwar Khan

Service
Value
Shipping
Returns
Quality
manonl14
2 reviews
1 helpful vote
May 27th, 2020

Pineapple paradise highlighter and bronzer are cool. And they cost just $30. It looks quite natural on the skin, no traces on clothes.

kathleenl143
7 reviews
10 helpful votes
March 19th, 2019

Not only is their customer service the absolute worst, but the products aren't so great either. The eyeshadow has no payoff or staying power, the lipstick is overpriced and runny and most everything else is for teenagers. The only good thing I can say is the packaging is cute. And the scents are nice but they don't react well to my eyes. Also their so called "sales" aren't really sales, they are just getting rid of stuff nobody wants. And still charging a fortune for it. It should be sold at Walmart or Target.

kellyf296
1 review
0 helpful votes
April 23rd, 2020

I was satisfied with the level of service. Small wonder, the quality of your cosmetic is perfect. Thanks for this.

jenniferb1506
1 review
0 helpful votes
May 21st, 2020

I ordered Better than sex mascara/eyeliner duo. I understand that it took a long time to deliver do to the crisis. However when I received the products, my mascara was dry. I had to add water to it, and still doesn't do it. The eyeliner was fantastic. I have emailed and tried to get through to them but they do not respond!

Q&A (6)

Answer:

How many uses do you get from one product is image of this you skin care products are some body cream beautiful skin.

By Vimalraj V.
Answer:

On my skin, nope not at all. But my skin is tough. I can't speak for everyone. But I have had no problems with too faced products.

By Valerie R.
Answer:

Discount codes. If the storebus out if stock of what you want, then you can get it online. If your one that does not like crowds then the online website is the place for you.

By Valerie R.
Answer:

It depends on if you need to swatch and test colors before you wear them, but I think it is easier to buy online for the most part. There is free shipping on orders over $50, and with the price of the products that wouldn't be hard to go over.

By Rachel F.

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About the business

Too Faced is a serious makeup brand that knows how to have fun. We show you how to create different looks with our cosmetics, inspiring confidence to experiment and encourage you to own your pretty. Too Faced

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  • Full refund
  • Free shipping
  • Moderate
  • Yes

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