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    Luxe DH

Corporate Values

Overview

Luxe DH has a consumer rating of 4.15 stars from 82 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Luxe DH most frequently mention customer service, designer handbags and perfect condition.Luxe DH ranks 25th among Handbags sites.

  • Service
    9
  • Value
    7
  • Shipping
    7
  • Quality
    8
Positive reviews (last 12 months): 25%
Positive
1
Neutral
0
Negative
3
View ratings trends
6
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What reviewers want you to know

Positive highlights

  • The customer service team is phenomenal with communicating and I also received my new girlfriend packaged neatly.

Critical highlights

No critical highlights yet

How would you rate Luxe DH?
Top Positive Review

“Great purse! Fast Delivery”

Kim E.
7/2/21

I ordered the LV Escale Onthego and I love it! I own one that I bought from the actual store. And it is very authentic looking! I highly recommend these purses if you want a replica that is great quality and looks authentic. I ordered it on 24 June and got it on 02 July! Super service and purse!

See positive reviews
Top Critical Review

“Zero Customer Service”

Linda W.
9/22/21

I purchased a LV handbag and after one week the handle came apart from the purse. I tried to contact Ray at DFO and have not received any communication. I guess once they get your money they have no interest in you as a customer. I will be pursuing other means to get a refund for this expensive bag that only lasted a week. Horrible customer service!

See critical reviews

Reviews (82)

Rating

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Reviews that mention popular keywords

customer service (22)
lindaw2134
1 review
0 helpful votes
September 22nd, 2021

I purchased a LV handbag and after one week the handle came apart from the purse. I tried to contact Ray at DFO and have not received any communication. I guess once they get your money they have no interest in you as a customer. I will be pursuing other means to get a refund for this expensive bag that only lasted a week. Horrible customer service!

Service
Returns
Quality
ct312
1 review
17 helpful votes
April 30th, 2020

You go on the site and type in the search bar for a specific brand you're interested in and several options popped up so i inquired on two products asking what the price was this was my response... who speaks in customer service like that? I'd never buy from this type of site ever!

johnv103
1 review
12 helpful votes
April 9th, 2016

As of today april 9 2016 voicemail still tells you the office will be closed feb. 15. Impossible to leave a voicemail, often takes 8 to 11 tries to actually talk to a live person. The shipping is simply impossible. You have to be actually present to sign-no option to pick up at Fedex office, or signing of door tag. Arranged for two day shipping, arriving saturday so I would be home!, they forgot to mark it saturday delivery, so now I get to stay home monday as well. Improve these issues and I might return as a customer.

robertos23
LuxeDH T. – Luxe DH Rep

I am truly sorry about this inconvenience and completely understand that it can be frustrating dealing with shipping issues. We value your input and we are here to make your experience with us 100% satisfying so if you need any future assistance when placing an order please do not hesitate to call us at 888-9253424 and we will make sure to assist you in the best way we can.

Warm regards,

LuxeDH

jessicag703
1 review
19 helpful votes
March 9th, 2020

Unhappy about fake return policy and phone number.
I contacted the company every day for 5 days since my purchase. No response. On the 3rd day I started to call. And the number got forwarded to an answer machine that sounds like cell phones answer machine. I never heard of a business miner acting like this. I left messages and still no response. I am contacting my bank to get a full refund. Do not buy here. This company is not being upfront with there return policy. So if u bought it no matter what you are stuck with it. This is bad business

tiffanyd310
1 review
0 helpful votes
August 28th, 2021

I took the chance and purchased a product, it's been well over a month and never received the purse. Contacted this "guy named Ray" 4 times and NO RESPONSE. Disputing through PAYPAL but what a scan and pain, especially since they already have my personal information and payment. THEY ARE THIEVES

Tip for consumers:
DO NOT PURCHASE HERE

Products used:
Purse

Service
Value
Shipping
Returns
Quality
laural45
1 review
3 helpful votes
December 4th, 2014
Verified purchase

Please have the fed ex shipper leave in secure mailbox.

Please do not require a signature.

robertos23
LuxeDH T. – Luxe DH Rep

Hi Laura, thank you for your message. We sincerely apologize for your frustration, but our shipping and delivery policies are to ensure safe and secure delivery of your items. We can work with you to set a date and time for delivery if that helps. We appreciate your feedback; please let me know if I can assist you further.

Warm Regards,

Andrea Quintana
Customer Relations Expert
954-362-9502

kime289
1 review
0 helpful votes
July 2nd, 2021

I ordered the LV Escale Onthego and I love it! I own one that I bought from the actual store. And it is very authentic looking! I highly recommend these purses if you want a replica that is great quality and looks authentic. I ordered it on 24 June and got it on 02 July! Super service and purse!

Products used:
Handbag

Service
Value
Shipping
Quality
vincya1
1 review
11 helpful votes
March 2nd, 2020

The welcome code they provide is not honored so make sure that you get that the welcome code in writing. After speaking to the representative Nestor Alvarez, he stated I would get the welcome code deducted from my purchase and never got it taken off. Hard to even get someone on the phone and their customer service is horrible.

aprilm604
1 review
2 helpful votes
May 25th, 2020

I will never order from this company again. I have emailed and called and haven't received any type of response. I'm repotthem to the BBB and call my bank to reverse the charges! This company is a SCAM

stephaniek21
1 review
2 helpful votes
February 1st, 2014

Great. Honest.

carmenm461
1 review
0 helpful votes
October 20th, 2021

I purchased a bag from LUX back in 2014. I put his bag on a payment plan. Close to receiving my bag I explained to the sales person that the bag I purchased seemed too big. She mentioned that they had just received one that she thought I would like and she emailed me pictures. When I received the bag. I noticed that the inside had been changed, but I thought maybe they renovate them a bit. Later to find out that they don't change the inside of the bags.
When the bag tore on me. I sent pictures and they said it was due to something sharp that cut the bag.
Which the tear is in the front of the bag right where the bag folds.
I sent the bag back to them and they insisted that they did not sell me that bag!
Can you believe? My first Louis Vuitton bag, I paid 1k for a fake bag.
This has been since 2014 and if I had purchased an authentic bag, I would still have it today.
I am very disappointed. Yes to the point of infuriation. Especially since they say they never sold me that bag I'm sure because IT IS A FAKE that came from LUXE. Do not buy your designer bags from a company that can't stand by what they sell and obviously have very poor standards. I have pictures of the bag when I received it and you can clearly see the luxe dh receipt. One picture is from when I first purchased the bag. Excitedly I sent a picture to a GF. The other is after the bag tore on me and the other is of the inside of the bag which has no LV serial number of LV wording at all ion the inside.

Tip for consumers:
Don’t use it don’t purchase your designer bags from them because it is not guaranteed that you will receive an authentic bag

Products used:
Louis Vuitton handbag

Service
Value
Shipping
Returns
Quality
brendam393
1 review
18 helpful votes
August 29th, 2019

I mail the purse back because I could not carry Louie Vuttiton with s bad smell! It was that bad I mail back there mailing back to me! The purse was my anniversary gift from my husband I am going to let my card deal with them!

ashleys433
1 review
0 helpful votes
April 28th, 2019

Bought my Louis Vuitton and it was in Perfect condition! Looked brand new all my friends loved it! I will definitely be back I also bought a LV card holder. I won't be buying another one of those. Super small for 300 was crazy but it's good too! Perfect condition and came in the box! I love this site!

robertos23
LuxeDH T. – Luxe DH Rep

Hi Ashley,

Thank you for the honesty! We greatly appreciate the feedback.

We thank you for entrusting us with your business and we hope you won't hesitate to let us know how we can serve you again in the future!

Kind Regards,
Nikita

avrilz
1 review
9 helpful votes
April 28th, 2019

Customer Service is excellent. I have emailed and spoken by telephone to Nikita and she was very informative, courteous and kind. I love their bags.

robertos23
LuxeDH T. – Luxe DH Rep

Hi Avril,

Thank you very much for the nice words! We work very hard to provide an amazing service, so we are happy this was reflected in your last experience with us. As always we hope to assist you again soon.

Thanks again!

Kind Regards,
Nikita

julial49
1 review
8 helpful votes
May 27th, 2017

They don't answer the phone. I have yet to receive my LV Bag. I'm thoroughly upset! I sent an email INQUIRY as well... nothing... crickets! Not doing business with them ever again!

robertos23
LuxeDH T. – Luxe DH Rep

Dear Julia,

I'm sorry to hear about your unsatisfactory experience. That was not our intention. We truly appreciate your feedback, and hope you do give us the chance to make it right. I would also like to take a moment to comment on your point.

At the time that you called our office was closed for the 4 day Memorial weekend and then again for 3 days the following week due to our company moving office locations. We did put steps in place to ensure our customers were aware of this but it seems we missed the mark and should have done a better job to make it more apparent. After the move we took slightly longer than we had hoped to get our phone system back in motion and it came out in your experience. I apologize for the inconsistent service. I hope you understand that there will never be a case where we ignore your call. There will always be a reason we cannot pick up, however inexcusable.

I do hope you do not judge us solely on this one experience. We strive every day to ensure we create a positive buying experience for our bag lovers. Please feel free to reach out to me directly at nikita@luxedh.com if you ever have any questions or comments. If we can do anything to remedy your experience, please let me know.

Thanks again for your feedback.

Sincerely,
Nikita

geraldr23
1 review
6 helpful votes
February 27th, 2017

Took 5 days to express mail my item, and the payment was paid by credit card. They acted like they could care less

robertos23
LuxeDH T. – Luxe DH Rep

Hi Gerald,

I would truly like to apologize for the delay on shipping. We try our best to have the greatest quality of customer service, and we understand your excitement to have the order processed and the expectation to have it quickly shipped. We fell short of those expectations and are sincerely sorry. In the future, you can contact us personally before purchasing, and our team will be happy to help you on your next order!

Warm regards,
Rikki

sarahw173
1 review
23 helpful votes
February 22nd, 2017

This will be the fifth LV item i have purchased from this site. I was very hesitant to do this, but after i got my first bag i was hooked because it seemed like it was brand new. No scratches or anything on it! So i went to order more. However, i just ordered a LV wallet, and was expecting the same great quality that I always get, but after i opened up and box, cut off the tag, and started looking at it, I saw that a lot of the monogramming was worn off, which made the wallet look very used! This is the first time this has happened, but paying over 600 for a wallet, i expect it to be in great condition. So i emailed Luxedh to tell them how disappointing this was and to see if i could return it for something else, and they would not do it because the tag had been removed. So needless to say, I will never order from their website again. So beware, if you do order, make sure u leave the tags on and thoroughly inspect it before removing the tags.

* Luxe DH attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

robertos23
LuxeDH T. – Luxe DH Rep

Hello Shenoa,

Thank you for providing us with your feedback. I am truly sorry you are upset about your LV wallet as customer satisfaction is extremely important to us. Our buyers strive really hard to find items in the best condition possible and thus 90% of our items are in excellent condition. However, please remember these are pre owned items and we might encounter some bags or wallets with minor signs of wear and tear. Moreover, our pictures of the wallet are very detailed and the zoom in feature allows you to take a closer look at the item. Unfortunately, we are not able to accept returns or exchanges once the tag has been removed as it states it in our return policy listed on our website.

If you have further questions or need assistance please call us at 888-9253424.

Kind regards,

Andrea

valm61
1 review
0 helpful votes
July 18th, 2019

This company is awesome! The bag I purchased is beautiful and it was introduced from Louie in 2012. It's in excellent condition and I couldn't tell someone had it before me. I own louies that I purchased from the store but will be ordering more from luce bc the quality, service and convenience of having Affrim is outstanding!

imeldaa
1 review
19 helpful votes
February 14th, 2015
Verified purchase

I was told my purse was going to get delivered on Valentines day. My husband waited all day. We wanted to celebrate Valentines but can't leave the house because of the package supposedly getting delivered. I called FedEx and according to my tracking # it wasn't going to get delivered until Tuesday, 3 days later than we were promised. My husband is not happy/disappointed. I'm not happy either because it just ruined our whole day, Our valentines day! Now I'm thinking if I should just cancel my order!

lisag97
1 review
23 helpful votes
November 12th, 2015

Poor customer service. When placing an order with he company they email you, and follow up with a phone to confirm, during the process they neglect to tell you that someone has to physically be home to accept the delivery. Anyone in the working world knows that is going to be a hardship since stated delivery is between 10:20-2:30pm. If they would disclose that prior to preparing the shipment an alternate address could be used, however that would take an additional effort on their part. To add insult to injury, if the item is shipped back, they charge you shipping again. Will not purchase from them again.

karenc18
3 reviews
10 helpful votes
May 18th, 2012

I bought a lv bag from this site for my sister once and I remember being such a hassle to get them on the line. Bag received was great but it took awhile to ship out.

terryew
1 review
7 helpful votes
June 15th, 2016
Verified purchase

I love great customer service and that's what I got from Andrea. Although the bag descriptions have measurements, etc., it's still hard to know what the bags look like and if they will go over your shoulder, etc. I returned my bag a couple of times, and Andrea worked with me until i got the right one. She never seemed exasperated at my requests and was always kind and helpful. I finally got the right bag and I'm really happy about it. Thanks, Andrea?

robertos23
LuxeDH T. – Luxe DH Rep

Terrye,

I am happy that I was able to assist you in finding the right bag! I would love to do it again so do not hesitate to contact us at 888-9253424 for your next purchase and I will make sure to inspect your bag's condition before we ship it to you!

Have a wonderful day.

Warm regards,

Andrea

gloriag6
1 review
33 helpful votes
March 28th, 2013

LuxeDH is sell replica merchandise but claiming that their company only sells 100% authentic merchandise. My experience was horrible with LuxeDH. LuxeDH sent me a fake/replica Louis Vuitton. When I called LuxeDH the lady that help me name was Liz she was very apologetic and nice. Liz said that LuxeDh will give me an full refund back. However when I receive Liz email she said that I would be charged a $25 restocking fee for returning the item. LuxeDH sent me a fake/replica wallet and they were going to charge me a restocking fee? This must've been a joke or something... Right? Wrong, not to mention LuxeDH charge my card $44.95 for overnight shipping and wallet didn't even come until a week later. I called Liz again an she said that the guy that handles and their refunds and financing wasn't at work but as soon as he came back to work I would be refund it the $44.95 an addition a $25.00 for the inconvenience. Sounds nice right? I still have yet to receive my a refund for the shipping and handling nor has LuxeDH refunded me back the money what is owned to me for the fake/replica wallet. Moral to this story is make sure you are buying from a reparable company. When I read reviews on LuxeDH all of them were good now looking back that probably was the first red flag. People please do not order from this company. I am out of $520.00 and I might not ever get my money back. Don't be a victim like I was.

vincentt19
1 review
0 helpful votes
August 13th, 2016
Verified purchase

After horrid experiences with other luxury good re sellers,
LuxeDH was a wonderful surprise! I had a sales associate contact
Me immediately and stayed in contact until the product was in my hands.
Product was delivered to my home in perfect condition AND AUTHENTIC.

No complaints what so ever!
P. s LuxeDH, give Andrea A a bonus, she's the exact mirror image
Of what customer service should be ALL the time!.

-Vincent T

Service
Value
Shipping
Returns
Quality
robertos23
LuxeDH T. – Luxe DH Rep

Vincent,

I am so happy you enjoyed your first experience with us, I loved assisting you as well.

I hope you enjoy your bag to the fullest! Please let me know next time you are thinking of purchasing something else and I will make sure to inspect the condition of the bag and that your order goes through smoothly!

Warm regards,

Andrea

marshal374
1 review
14 helpful votes
May 16th, 2016

I ordered my LV bag on Tuesday, received it on Friday, and it is even better than I expected. Andrea included an hand written note with a discount for my next purchase, and she was very nice on the phone. I'm not sure why there are negative reviews due to shipping or confirming the order or requiring a signature. All this is on the website. I wouldn't hesitate to order again.

robertos23
LuxeDH T. – Luxe DH Rep

Hello Marsha,

I am so glad you loved your bag and that I was able to assist you!:)

Thank you for your nice comments.

Have a beautiful day!

Regards,

Andrea

Q&A (29)

Answer:

Hi Andrea, I am sorry you have not been able to reach us. We gave you a call back yesterday and no one answered so we left a voicemail message. I will gladly give you a call today to answer any questions you may have. Kind Regards, Nikita

By LuxeDH T.,
See more answers (2)
Answer:

Hi Brian, Here at LuxeDH our bags are 100% authentic. All items that we sell are hand picked by our buyers. Each designer handbag that we receive is inspected by our in house authenticity team before it is sold. Our authenticators have been trained to inspect bags, materials, hardware, lining, lettering & embossing, codes, cards, packaging and features. Please let us know if you have any further questions. Kind Regards, Luxedh

By LuxeDH T.,
Answer:

Hi Terry, Which style in specific are you referring to? Kind Regards, Luxedh

By LuxeDH T.,
Answer:

Hello, To better assist you, please tell us which Damier Ebene bag are you referring? (If you see the product code for the item, that would be helpful.)

By LuxeDH T.,
Answer:

Hello Terry, Thank you for your question. We currently only sell exclusively on our website, and we receive new inventory every day. Please let me know if you have any other questions! - Sabrina

By LuxeDH T.,
Answer:

Hello, This will depend on the shipping method you choose. We offer 3 shipping options via Fedex. You may choose between our 3-5 business day option, 2 day shipping and overnight delivery. Please contact our customer service team at cs@luxedh.com if you have further questions on this. You may also review our shipping policy as stated on our website here: https://www.luxedh.com/pages/shipping. Kind Regards, Luxedh

By LuxeDH T.,
Answer:

Hi Lucy, Please contact out customer service team at cs@luxedh.com for assistance with your order. To better assist you, we ask that you provide the order number in the email. Kind Regards, Luxedh

By LuxeDH T.,
Answer:

Hi Elaine, Our return policy is stated on our website here: https://www.luxedh.com/pages/hassle-free-returns Please also feel free to reach out to our customer service team if you have any questions on a specific item and we will assist you. You may email us at cs@luxedh.com. Kind Regards, Luxedh

By LuxeDH T.,
Answer:

Hi Susan, Yes. Our website is working and has been working. Please email our customer service team at cs@luxedh.com if you are still having issues. We will gladly assist. Kind Regards, Luxedh

By LuxeDH T.,
Answer:

Hi Patricia, Unfortunately, we do not currently ship outside of the United States. Please let me know if you have any further questions. Kind Regards, Luxedh

By LuxeDH T.,

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About the business

LuxeDH is one of the largest and most respected sellers in the vintage and discount designer market. We're a team of fashion lovers based in Miami, Florida and our mission is to bring luxury items to customers at affordable prices. We specialize in brands like Louis Vuitton, Chanel, Hermes, Fendi, Coach, Kate Spade, Michael Kors, Prada and more. LuxeDH is known for having one of the best reputations in the industry for only selling genuine and authentic designer items. What sets us apart from everyone else? The condition of our items is among the best you can find for pre owned. Shop our collection of gorgeous designer handbags & accessories and see for yourself why our customers love their LuxeDH purchases.

Company Representative

robertos23
LuxeDH T.

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4.2
82 reviews
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