Very many years ago, before Wordpress, I had a host who gave me a free domain, then held me to ransom when I needed to renew it the next year. Someone recommended Wordpress then, and I've used them ever since. At one time, I had 23 websites using HostGator. Now, I'm down to a handful of specialty sites such as http://travelwith.yanmac.com
As with most businesses, their computer gets mixed up sometimes when I make changes - for instance, when I moved to the other side of the world and changed my bank account, their computer got worried about my annual payments, and kept telling me every few days that they couldn't get through to my old account. Elsewhere on their computer they had all the details correct, and the annual payment went through without problems - except that the computer then told them that I had made a new purchase, so they asked me to write this review.
It may be difficult sometimes to get support, but I find that the smartchat contact always works everything out well for me.