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    Etsy

2018 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
1.8 / 5
Reviews.io
2.6 / 5
Corporate Values

Overview

Etsy has a consumer rating of 3.38 stars from 2,216 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Etsy most frequently mention handmade items, great place and good experiences.Etsy ranks 18th among Marketplace sites.

Is Etsy legit?

Founded in 2005, Etsy is a legit online marketplace focused on homemade products from close to 2 million sellers. Each seller on Etsy is different, so always read their individual reviews and policies before making an order. Over 2,000 shoppers have reviewed Etsy and advise that since sellers are from all over the world, shipping may sometimes take a while. If you experience issues with a particular seller, Etsy has a customer support team to assist you.

  • Service
    201
  • Value
    188
  • Shipping
    176
  • Returns
    139
  • Quality
    174

This company does not typically respond to reviews

Positive reviews (last 12 months): 18.9%
Positive
25
Neutral
8
Negative
99
View ratings trends
103
See all photos

What reviewers want you to know

Positive highlights

Critical highlights

  • Within weeks of buying the items BOTH CREDIT CARDS HAD FRAUDULENT ACTIVITY ON THEM!
  • It's no phone number to contact with them, and it's always take many days for them to reply on your emails.
  • ETSY blocked me from "opening a case", against a shop owner, who has a list of rules, so long, you'd decide to cancel.
How would you rate Etsy?
Top Positive Review

“Etsy - find things you love!”

Haniel Y.
5/3/21

As a Piano student I Found at Etsy a very uniq and special gift is the designer music composition notebook hard cover a4 120 pages perforated blank staff paper it is a hand made! So beautiful fits amazingly on my piano bought three pieces great as a decent gift to any honored music person Olga was so kind she assist my search as I was there defiantly will do my next art item again at Etsy! Thank you so much!

See positive reviews
Top Critical Review

“Has became a hub for counterfeit goods, no vetting of shops since they hit the stock market”

Lee K.
2/18/21

I am a long time seller on ETSY. The last year it has gone to crap. Unfortunately they do no vetting of shops and it has became a hub for counterfeit and infringing items. I have reported many shops, filed many DMCA's, yet ETSY continues to leave these shops up and running. Shops like this send junk to the customers while stealing from honest hard working artists and designers. Buyer beware. Do some research on the seller before purchasing goods. I added a photo of just a couple items that are using my art.

See critical reviews

Reviews (2,216)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (55) phone number (36) customer service (168) shop owner (38) post office (15)
leek84
23 reviews
50 helpful votes
February 18th, 2021

I am a long time seller on ETSY. The last year it has gone to crap. Unfortunately they do no vetting of shops and it has became a hub for counterfeit and infringing items. I have reported many shops, filed many DMCA's, yet ETSY continues to leave these shops up and running. Shops like this send junk to the customers while stealing from honest hard working artists and designers. Buyer beware. Do some research on the seller before purchasing goods. I added a photo of just a couple items that are using my art.

lidijad2
1 review
2 helpful votes
January 14th, 2022

I have received the parcel which was paid €165 and there is no watch in it just bad quality leather bracelet i
See a photo. This is outrageous and shocking. I asked for a refund but them just close my case since delivery was marked as dispatched not even consider otherwise.
To the future customers, do not ever order something from this site.

Tip for consumers:
Don't even think to order something from them.

Products used:
Samsung smart watch was ordered but delivered only bracelet without the watch.

Service
Value
Shipping
Returns
Quality
kristinag101
1 review
13 helpful votes
September 1st, 2020

I was the seller and I had one case when the buyer was trying to get another item, by claiming that the original one wasn't correct ( the customer put beads instead of original face mask).
Even though, I had all evidence including weight of the envelope, original picture, and all the 5 star reviews Etsy gave my money back to the fraud customer...
If you are a seller Etsy will not consider who is right, simply they don't care about people selling...
Terrible policies! And nobody ever can be reached for help...

samanthan185
1 review
8 helpful votes
December 16th, 2021
Verified purchase

Etsy seems to be run by 12 year olds. A plethora of mass produced junk sprinkled with a little bit of hand made stuff just so they can keep advertising themselves as handmade products market. I am disgusted how they treat their sellers too: pushing for lower prices and free shipping so they can compete with you know who (rhymes with bamazon). Driving truly amazing small businesses off their platform alltogether. Don't waste your money.

niks41
7 reviews
6 helpful votes
January 19th, 2021

Let's be real: etsy is no longer a real curated marketplace. Lots of foreign mass produced stuff is now on there. But if you're careful and read some reviews you'll find some gems. There are skilled artisans making furniture and other cool things on there out of glass, metal, wood, and more. One of the best places to look for a unique gift idea if you plan ahead and realize you're not usually going to get 2 day shipping like on Big retailers.

pamelas1711
1 review
6 helpful votes
October 7th, 2021

They are a horrible site! They don't help you promote your product, they just take your monthly payment and remove items from your store that others are allowed to put on theirs! Even email after email it was still the same as they did was harassing me about simple items and removing them from my store! And pretty much told me they don't care, It's the worst place ever! 5 months I paid them to do nothing and harass me! Not at all worth the trouble! I'll go elsewhere!

Tip for consumers:
Stay away from using this site to sell you handmade items!!!

Products used:
I'm writing a review on Etsy itself not a store in Etsy

Service
Value
Shipping
Returns
Quality
helens1054
1 review
5 helpful votes
November 7th, 2021

I bought a product twice worth 160 euro's and it got deducted from my account. I have proof of this but Etsy won't and can't help me with this. I need to handle it with the seller myself, not knowing that other people can sell items on Etsy without mentioning this. I contacted the seller and he denies receiving a penny and won't send me my order. I have to sort everything out myself.

Tip for consumers:
I bought a product twice worth 160 euro's and it got deducted from my account. I have proof of this but Etsy won't and can't help me with this. I need to handle it with the seller myself, not knowing that other people can sell items on Etsy without mentioning this. I contacted the seller and he denies receiving a penny and won't send me my order. I have to sort everything out myself.

Products used:
Nothing

Service
Value
Shipping
Returns
Quality
haniely
2 reviews
9 helpful votes
May 3rd, 2021

As a Piano student I Found at Etsy a very uniq and special gift is the designer music composition notebook hard cover a4 120 pages perforated blank staff paper it is a hand made! So beautiful fits amazingly on my piano bought three pieces great as a decent gift to any honored music person Olga was so kind she assist my search as I was there defiantly will do my next art item again at Etsy!
Thank you so much!

Tip for consumers:
Enjoy explore that have so many spacial and uniq arts I’m sure you will find what you are looking for

Products used:
Designer music composition notebook hardcover a4 120 pages perforated blank staff paper

Service
Value
Shipping
Quality
katerinae5
1 review
8 helpful votes
August 23rd, 2021

Etsy are thieves! My store was shut down with no explanation given, the customer service won't talk. All the pending orders had been fulfilled and delivered with no issues and it's been 5 months since Etsy has not sent me the payoff for those orders!
If you're the Etsy seller- beware! You're nobody to this company! They make commission from your sales and don't bother to treat you like a human.

judys1127
1 review
1 helpful vote
March 5th, 2022

Esty closed my store back in August 2021, today is March 5,2022. I still have not received any of my money which is $719.89. They are not responding to my emails. They did start to say on my
Finance page that the money was being deposits. Than day after day they kept postponing it. I put a complaint in with the Federal Trade Commission and now my account is locked down. I have no way of getting ahold of anyone. My next course of action is a lawyer. If anyone else has had this problem contact me at *******@aol.com. I will start a class action lawsuit against them.

Tip for consumers:
STAY AWAY USE MERCARI IS SO MUCH BETTER. THEY KEEP YOUR MONEY AND WILL NOT GIVE IT BACK TO YOU. THAN THEY WILL CLOSE YOUR ACCOUNT SO YOU CAN NOT GET AHOLD OF ANYONE.

Products used:
SOLD ON ETSY, BIG BIG MISTAKE. THEY TOOK $719.89 OF MY MONEY WILL NOT RELEASE IT EVEN AFTER 7 MONTHS.

samr199
65 reviews
41 helpful votes
January 27th, 2022

If you know someone like me where they're really into crystals then I recommend you go and get them a Valentines Crystal box. I received this last year as a gift from a friend and I absolutely loved it, it was such a cute and fun surprise. Not to mention, the packaging was just absolutely adorable. It's definitely a good way to gift a friend something they love while being in theme with the occasion. I wish I took a picture of it when I got it but this example from Etsy is basically the same as the one I received.

Value
Quality
benjaminw344
1 review
7 helpful votes
July 16th, 2021

After I paid listing fees, subscription fees and spent a lot on external ads, etsy abruptly suspended my store with no communication whatsoever. When I called them, no one knew why it happened but I still had to wait a week for someone to look at it before they could figure out why. I'm a brand new small business, I don't have the kind of resources to waste on scammy platforms that took my money and ran. I will NEVER use etsy again.

Tip for consumers:
Sell Elsewhere

Products used:
Seller

Service
Value
Shipping
Returns
Quality
megk4
37 reviews
81 helpful votes
August 16th, 2021

So, I did a search for "rainbow stickers", wanting to buy some to decorate my new beige landline phone. It's totally old-school and retro and has a curly cord and everything. But anyway, every time I return to etsy, their home page is showing me recommendations based on my search for rainbow stickers, and half of those recommendations involve male private parts. One particular piece of artwork is a collage of penises done in charcoal.

I originally clicked "report listing" for all of them and chose the option that says something like, "This item isn't properly catalogued as being adult content," or whatever. So some time passes, I return to etsy, and those exact same listings are still staring at me. I report them again. More time passes, and I return to etsy, and it's more of the same. At this point I send etsy an angry and incredibly hostile email. More time passes, and I don't hear back from etsy (which isn't too surprising since I called them whores and sluts), but I return to the site and the same listings are still there on my home page. I'm through.

Please only view my accompanying photo if you're not disgusted by penis art.

susant1750
0 reviews
1 helpful vote
January 10th, 2022

I had one buyer who sent a picture of a ripped bag who said it happened in shipping. Etsy returned her money. Since it was a tea item I could not even accept a return. A couple months later Etsy said one of my products was prohibited. At the same time they allowed 10 other sellers to sell exactly the same tea. They removed all of my items even though they were not the same. If they do not remove my suspension I will sue in small claims. This is easy to do. Sincerely Mojave Trails

Tip for consumers:
Use ebay or amazon or your own website.

Products used:
Iam a seller, not a buyer

Service
helenw234
2 reviews
61 helpful votes
February 26th, 2020

I've bought a few items from etsy over the years, and while they have really unique stuff I find that the prices are often a little too high (not always the case but about half the time). Also lately Ive noticed the site becoming more like Amazon with people trying to seller cheaper manufactured items that they likely buy overseas. But if you spend the time searching you can generally find really nice, unique pieces.

Value
Returns
Quality
dennisd521
1 review
20 helpful votes
August 7th, 2020

Bought an item through Etsy from a co. Called " made in America" Charged over $16.00 for shipping and is coming "snail mail", from USPS. At that price it should be coming " priority mail". Been waiting and waiting, but arrival time keeps getting pushed back. Tracking says it is proceeding through USPS system, tells me a lot! With No info where it actually is. I'm done with Etsy. Terrible co.

jordanr162
10 reviews
43 helpful votes
July 25th, 2020

I love supporting people who create their own stuff. I've bought a lot of things off Etsy, from notebooks to plushies to face masks. I have never been disappointed with anything I've purchased. Where else could I go to get car window decals to show off my nerd pride? This has become my go-to website for fun gifts that are more customized for my friends.

lynnetteb29
1 review
40 helpful votes
July 10th, 2020

Do not use Etsy I've had a shop for 2 years they recently shut my shop down with orders. I'm not able to refund customers money because Etsy is holding funds and charging to refund customers. They do not support black businesses. I've had home made items constantly removed and the items weren't against the policy's, also they allow harassing from other shop owners. This makes my business outside of Etsy look bad because I am unable to refund or send items to address.

williamm3816
1 review
1 helpful vote
February 23rd, 2022
Verified purchase

Feels nice good weight good size dragon scales I m really happy with it.;"#-(85#_: 37+$)&#-: 4

davidm5564
1 review
6 helpful votes
June 10th, 2021
Verified purchase

Do yourself a favor and order the right way with Amazon or anybody else. I had for Etsy and never received my package.

surekhadevig
1 review
4 helpful votes
December 5th, 2021

Etsy sides only on buyer rather than seller. Poor customer service takes weeks to get issue resolved where Etsy laziness brings bad name to the company. My customer reviewed my company based on carrier delay and carrier damages rather than my product, Etsy has no right policies to support seller. Overall bad experience for seller.

Tip for consumers:
Don't expect any support from Etsy, you just have to give commission as seller, no other support you can expect.

Products used:
Seller on etsy

Service
Value
Quality
mergena
1 review
10 helpful votes
November 23rd, 2020

(dear buyers these reviews that you left are the merit of sellers and sellers are deceived by the company itself)
Etsy, scum and racist b*stards (don't f* *k you, I'm not talking about sellers, I'm writing about your company)!
I don't recommend buying and selling on etsy!
I am responsible for the words:
I made sales, sold about 30 products, my profile was deleted, but the money was not returned, I do not answer letters!
If you come across this, just post a link to the help blog and you won't find more than one contact information there!
I would give -5 stars but not zero!

robinw310
4 reviews
7 helpful votes
September 1st, 2020

I've ordered numerous t-shirts (specifically v-neck t-shirts), masks and magnets from this website. With one exception (Jeyla Designs) all Etsy Sellers were super helpful and professional, and worked to special order when necessary and to overcome or replace any errors or shipping delays. I HIGHLY RECOMMEND THESE ETSY SELLERS, and I've tried quite a few of the other sites before I found my v-neck shirts on Etsy.com!

millenniumc1
1 review
2 helpful votes
October 30th, 2021

Got banned as buyer and seller, they suddenly banned me without any specific reason and tell me not to open new account again, i just want to sell and buy custom request stuff, my last order suddenly got canceled without any notice, good site with terrible AI and customer service, so proud of themselves, they don't need buyers nor sellers

Service
Value
Shipping
Returns
Quality
jenj152
1 review
2 helpful votes
February 20th, 2022

After a year of Etsy, I can tell you that you will end up with 20% less consistently than you are selling your items for. Lots of fees, transaction fees, shipping fees. But the fee that I absolutely detest is the offsite ads fee.
Once you hit an income amount, you no longer can opt out, ever. It's awful. They already get enough, but now they get 12% more. That's right, instead of paying 20% fees, now it's 32%.
I know they don't care, and I know they won't change because this little rating, but it's all I can do. Other than quitting Etsy of course. Oh how I would love to be able to do that. But I'm a small shop, that's the whole reason to be on Etsy. So they are taking money from people who make hardly any money.
So just know going into it, that your check will be a lot smaller than you think.

Tip for consumers:
Seller beware, the fees are high and hard to pin down. And offsite ads are required, they won't allow you to opt out, and will take a lot of your profit.

Products used:
I am a seller, I am rating the Etsy platform as a seller. They stink.

Q&A (123)

Answer:

Check the reviews, and Google the seller. Also, are the reviews written in good english? Does it seem fake? Check pictures from the buyers.

By Johanna v.
See more answers (14)
Answer:

I would have to say no, with LOTS of exceptions. In the past few years Etsy has allowed business to claim handmade if it meets certain criteria. I often see many items that claim to be handmade but I have seen them on Alibaba being sold in bulk. That being said I look very closely and have purchased some wonderfu items from great sellers. The biggest problem with Etsy is that they no longer protect customers from fraud (they say they are not liable) but in doing that lots and lots or resellers and counterfeit items have saturated Etsy' s marketplace. I would never buy anything "vintage" there. What I have seen you are getting thrift store rejects or modern fake. Buyer beware! Investigate all vendors carefully!

By Tracy Q.
See more answers (7)
Answer:

I am agree with Ramina. 90% is not hand made. All comes from Factories. When someone has over 8000's item don't you ask who made it. They are all over from Pakistan to turkey east to west up united state. Etsy is happy just to take your money and every 4 or 5 months closing one store to show off and if you have some money as a credit they take it too. No customer service, no respect no manor, they made policy just for FUN and they have FUN with our pocket. Stay far from them FAR FAR.

By Behzad G.
See more answers (14)
Answer:

I agree with Steve J on this one. A lot of sellers on Etsy work from home in the evenings for extra money. Most of them are not big businesses with massive inventories so I would give them the benefit of the doubt. Give them a little more time and if they dont send it out then file a case with etsy

By Peeved O.
See more answers (9)
Answer:

I believe this depends on each seller. Etsy is simply a platform for sellers, and often does not have any direct involvement with orders short of processing the payment. Certain items cannot be returned for safety and hygiene reasons, and sellers can refuse to do anything other than exchange. Contacting Etsy may or may not change the results.

By Millsie J.
See more answers (3)
Answer:

If you do, I would be cautious about ordering from international sellers, use a credit card in case you need to contest the charges, and do NOT expect ETSY do a thing if you get ripped off. They are useless and could care less once the sale is final.

By jean w.
See more answers (10)
Answer:

I am no sure why this would be the case. I have only paid through paypal and have never been asked personal financial information beyond paypal. It is odd that you have experienced this issue. What personal financial information have you been asked to divulge?

By Nancy M.
See more answers (2)
Answer:

The best and quickest thing to do is to email the seller and let them know that you would like to return for a refund.

By Shirley M.
Answer:

Yes, it certainly is. I've also been selling for many years, never had a problem. Using PayPal is great if you ever should have a problem, as you're protected in the event of theft. If you were hacked somehow would be the only way it would be a concern for me, so I am careful about using good passwords and changing them often (Etsy password) I would not worry about the safety of Etsy direct at all.

By Jodi H.
See more answers (9)

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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About the business

Etsy is a marketplace for buying and selling crafts, handmade and vintage goods, as well as art and craft supplies. Etsy is a private company based in Brooklyn, New York and has raised more than $90 million as of May 2013.

Company Representative

alisas27
Alisa S.
Typically does not respond to reviews

How do I know I can trust these reviews about Etsy?

  • Sitejabber’s sole mission is to increase online transparency for consumers and businesses
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