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    Barrington

Corporate Values

Overview

Barrington has a consumer rating of 4.8 stars from 8,900 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Barrington most frequently mention customer service, great quality and many compliments.Barrington ranks 3rd among Leather sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 96.4%
Positive
8,576
Neutral
242
Negative
80
View ratings trends

What reviewers want you to know

Positive highlights

  • Customer service was great and my tote arrived earlier than I expected.
  • I have purchased several Barrington bags and have been pleased with the shopping experience and the product.

Critical highlights

No critical highlights yet

How would you rate Barrington?
Top Positive Review

“Awesome Service and a great bag!”

Charlie M.
6/29/21

Living in Dallas, hubby and I just ‘popped -in' on our way to lunch, not knowing the showroom is currently by appoint only. The ladies there were so nice and allowed us to shop right then and there! They brought out several items and let me ‘try-on' the sizes, since I'm rather petite. We ended up ordering the Savannah zip bag in the Axis Deer pattern. It arrived today and I must say I LOVE the bag. It was exactly what I wanted and a perfect size for me. This certainly won't be my last purchase!

See positive reviews
Top Critical Review

“I was only able to use 1 discount code: either welcome...”

Ruth A.
3/20/20

I was only able to use 1 discount code: either welcome % off or birthday. Website took awhile to load. It was a little confusing when adding the initial. Customer service did reach out relatively quickly and answered question. During payment although the state was specified but the system kept kicking me back so I had to re entrer the address.

See critical reviews

Reviews (8,900)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (76) barrington bag (43) diaper bag (17)
charliem218
1 review
0 helpful votes
June 29th, 2021

Living in Dallas, hubby and I just ‘popped -in' on our way to lunch, not knowing the showroom is currently by appoint only. The ladies there were so nice and allowed us to shop right then and there! They brought out several items and let me ‘try-on' the sizes, since I'm rather petite. We ended up ordering the Savannah zip bag in the Axis Deer pattern. It arrived today and I must say I LOVE the bag. It was exactly what I wanted and a perfect size for me. This certainly won't be my last purchase!

Service
Value
Shipping
Quality
megano28
Megan O.
4 reviews
16 helpful votes
February 22nd, 2020
Verified purchase

The person helping me via FB was amazing!! Thank you!!!

The only thing I'd change about my bag is the seam between the fabric and leather at the bottom looks a tad unfinished. Maybe some piping or something to keep them from rolling into each other. But maybe with time it will flatten out and look more pressed! :) I LOVE this bag though and LOVED the customer service!! It is the perfect size and so roomy.

anonymousj849
anonymous J.
3 reviews
1 helpful vote
May 8th, 2020
Verified purchase

Had some trouble with website at first, and initial order did not seem to go through.
Second attempt was more successful.
Prompt response from customer service was greatly appreciated ...

drgb
DRG B.
1 review
10 helpful votes
May 30th, 2020
Verified purchase

I am unfamiliar with Barrington products but they look so cute online. I ordered a bag that was part of the "my initials" page, not one I designed/built, so I paid a discounted price. I'm glad I went that route for my first Barrington because I am NOT impressed with the quality and would have been extremely disappointed/upset if I had paid full price. I'm glad these bags are a hit with some folks & I wish the company well, but I don't expect to consider buying their products again.

gm415
G M.
1 review
14 helpful votes
August 10th, 2020
Verified purchase

Special thank you to Sofia Zepeda and Gloria Garcia helping make sure my wife's birthday gift order was expedited and arrived few days early. They were very helpful and very responsive to make sure my order hit the production and delivery windows. Final product exceeded expectations and bag finishes were fantastic, a really great looking piece. Thank you all your help in making my wife's birthday a success!

debrah115
Debra H.
1 review
17 helpful votes
April 26th, 2020
Verified purchase

My daughter who lives in Nashville introduced me to this wonderful line of unique pocketbooks. I had previously ordered a Winter style. I was greatly satisfied with my choice and purchase. I do not mean to be tough on everything, but it seems throwing my purse on the floor or spills do occur. The material is just as durable and new looking. I have ordered my Spring style and amazed again how quickly it arrived and the classic style with appropriate inside pockets. I am very pleased with my purchases.

beverlyz3
Beverly Z.
4 reviews
18 helpful votes
January 17th, 2020
Verified purchase

The shopping experience with Barrington has been satisfactory; I wasn't too sure about what to expect as far as the bag material but it is pretty decent and looks very nice. I do think that price is a little escalated for the the materials used. I've order a second one to see if the material varies. What I like is the different design options; I think that people enjoy being creative. Thank you.

anonymouso890
anonymous O.
2 reviews
11 helpful votes
May 17th, 2020
Verified purchase

I ordered a bag, but realized there were some changes I wanted to make to it right after placing the order. I called Customer Service first thing the next morning, but my bag had already gone into production. I don't fault Barrington for being super efficient... I should have been more decisive. Nonetheless, that is why I am not totally satisfied with my bag. Ugh....

cheyennes14
Cheyenne S.
1 review
18 helpful votes
June 14th, 2020
Verified purchase

Loved the ability to customize the aspects of my handbag. Very simple tools to make it just how I'd like it. Turnaround time and delivery were much quicker than expected. Quality was good, however I do feel like some of the finishes were a bit cheap for the price paid. I'd be interested in buying more customized items from this site.

guestfg30
GuestF G.
1 review
0 helpful votes
March 10th, 2020
Verified purchase

Love your help and bags!!! I thought it would be smaller. Do you have a record of the size of my first purchase? The animal print I bought four years ago and it looks brand new. I know my blue is bigger and I think too big for daily use.
Now I want pink the size of my animal print for every day use. I would like the strap and dark leather with my initials

rjpe
RJP E.
1 review
0 helpful votes
May 7th, 2020
Verified purchase

Beautiful bag! I purchased the St. Anne tote for my mom and mother-in-law for mothers day. They both LOVE them! Great quality, color/personalization options. A very classy bag! Will be shopping here again!

cristinad24
Cristina D.
1 review
14 helpful votes
March 20th, 2020
Verified purchase

I ordered a bag for a last minute beach trip and was worried about it coming in on time with the 14 day shipping. I emailed customer service and they responded immediately with a tracking number letting me know it was already on the way. My bag ended up coming in less than a week and was packaged beautifully! I could not love it more and will be ordering many more for different events.

clairen63
Claire N.
1 review
6 helpful votes
August 9th, 2020
Verified purchase

It kept giving me an error message when I tried to check-out, and now I have three charges for the same order on my card.

makaylam50
2 reviews
0 helpful votes
January 24th, 2022

The wallet turned out cute, but the stripe is definitely a tad crooked. I plan to use it all summer.
Unfortunately, I did not read the list of features carefully. I had seen the diaper bag on Sweet Caroline Designs Instagram page.

krissyq
Krissy Q.
1 review
7 helpful votes
June 7th, 2020
Verified purchase

I placed 2 orders with Barrington. They both came in in a timely manner. The bags are both very beautiful! Such high quality and they even came in cute packaging! It felt like Christmas when my daughter found it on the doorstep and brought it to me! I now have 3 Barrington bags and even ordered my mom one for Mother's Day. She loves it!! So do I!!

dawnf160
Dawn F.
1 review
0 helpful votes
April 12th, 2020
Verified purchase

Thank you. I love the tote bag and will be using it for work. Planning on getting a larger version for travel some day!

guestfg31
GuestF G.
1 review
0 helpful votes
April 13th, 2020
Verified purchase

I love my new bag! Can't wait to use it every time I travel. Barrington is a fabulous company with great customer service.

guestfg43
GuestF G.
1 review
0 helpful votes
August 14th, 2020
Verified purchase

What a sneaky way to get customers to write reviews for your products... I clicked on the link to confirm I received my order but I was taken to a slew of review questions... well played, Barrington Gifts, well played...
For review purposes, I do love my tote and eyeglasses case and get lots of compliments when I'm out and about. Would certainly purchase again but only during a sale.

anonymousl848
anonymous L.
3 reviews
0 helpful votes
May 26th, 2020
Verified purchase

The Personalization tool could be a bit easier to make changes, but overall effective. Can't wait to see my beautiful new bag! Thanks!

guestfg1003
GuestF G.
1 review
13 helpful votes
July 23rd, 2020
Verified purchase

The website is really not user friendly if you start the process on the mobile site. I had been going between two different stripe colors for my friends gift & once I finally decided & placed the order, it was the one that I chose first but then had changed but for some reason it did not save. She will like either color so I didn't contact you but it was frustrating

rebekaha23
Rebecca B.
1 review
21 helpful votes
June 9th, 2020
Verified purchase

There appears to be a glitch on your site. When I click, "proceed to checkout", it clears my cart. This happened to me 3 times and I almost abandoned my purchase altogether. The site also didn't give me an option to expedite shipping or make any selections. I am excited to get the products but your site has some critical bugs that need to be fixed for a better CX.

charlottez2
Charlotte Z.
2 reviews
0 helpful votes
June 8th, 2020
Verified purchase

The wallet turned out cute, but the stripe is definitely a tad crooked. I plan to use it all summer.
Unfortunately, I did not read the list of features carefully. I was disappointed this wallet only contains 4 card slots compared to my last wallet of 12 slots. I will just have to keep them all loose as I have a bunch (insurance cards, multiple credit cards, gift cards, etc)

anonymousz865
anonymous Z.
5 reviews
25 helpful votes
June 20th, 2020
Verified purchase

Absolutely darling bag! The website makes it easy to preview design options and to visualize how your finished product will turn out.

caitlinq2
Stephanie O.
2 reviews
0 helpful votes
May 17th, 2020
Verified purchase

I've absolutely loved shopping with Barrington! The gifts are high quality and I love how much you can personalize each item.

gabriellel43
Gabrielle L.
1 review
9 helpful votes
May 22nd, 2020
Verified purchase

My bags from Barrington were absolutely gorgeous! I'm so grateful for them. The delivery time was sooner than expected. Thank you!

Q&A (2)

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About the business

Company Representative

davidg4586
David G.
Typically does not respond to reviews

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